History for "Troubleshooting Location Services"
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Updated by Megan Pastor, Aug 15, 2023 at 9:16am
If you are trying to load keys in the mobile app and receive an error that says, "It looks like I don't have permission to use your location or you have location services turned off," here is what to do.
iOS
- Go to Settings App > Privacy & Security > Location Services
- Confirm Location Services is turned on
- On the same screen, scroll down to Brivo Workplace and tap it
- Make sure that Allow Location Access is set to either "While Using the App" or "Always"
- Make sure "Precise Location" is turned on
Android
- Go to Settings > Apps
- Scroll down to Brivo Workplace and tap it
- Scroll down to Permission and tap it
- Find and make sure that Location is toggled "On"
*NOTE: some brand-specific versions of Android settings may vary slightly.
Additional Steps
If all of your settings are correct, but you still see this error message, try restarting your phone. And if all else fails, you can delete and reinstall the
appProximity Mobile App to try and reset your phone's permissions. -
Updated by allison blevins, Jul 08, 2023 at 3:54pm
If you are trying to load keys in the mobile app and receive an error that says, "It looks like I don't have permission to use your location or you have location services turned off," here is what to do.
iOS
- Go to Settings App > Privacy & Security > Location Services
- Confirm Location Services is turned on
- On the same screen, scroll down to
ProximityBrivo Workplace and tap it - Make sure that Allow Location Access is set to either "While Using the App" or "Always"
- Make sure "Precise Location" is turned on
Android
- Go to Settings > Apps
- Scroll down to
ProximityBrivo Workplace and tap it - Scroll down to Permission and tap it
- Find and make sure that Location is toggled "On"
*NOTE: some brand-specific versions of Android settings may vary slightly.
Additional Steps
If all of your settings are correct, but you still see this error message, try restarting your phone. And if all else fails, you can delete and reinstall the app to try and reset your phone's permissions.
-
Updated by Josh Hudnall, Oct 12, 2022 at 12:56pm
If you are trying to load keys in the mobile app and receive an error that says, "It looks like I don't have permission to use your location or you have location services turned off," here is what to do.
iOS
- Go to Settings App > Privacy & Security > Location Services
- Confirm Location Services is turned on
- On the same screen, scroll down to Proximity and tap it
- Make sure that Allow Location Access is set to either "While Using the App" or "Always"
- Make sure "Precise Location" is turned on
Android
- Go to Settings > Apps
- Scroll down to Proximity and tap it
- Scroll down to Permission and tap it
- Find and make sure that Location is toggled "On"
*NOTE: some brand-specific versions of Android settings may vary slightly.
Additional Steps
If all of your settings are correct, but you still see this error message, try restarting your phone. And if all else fails, you can delete and reinstall the app to try and reset your phone's permissions.
-
Updated by Alex Neil, Oct 12, 2022 at 12:55pm
If you are trying to load keys in the mobile app and receive an error that says, "It looks like I don't have permission to use your location or you have location services turned off," here is what to do.
iOS
- Go to Settings App > Privacy & Security > Location Services
- Confirm Location Services is turned on
- On the same screen, scroll down to Proximity and tap it
- Make sure that Allow Location Access is set to either "While Using the App" or "Always"
- Make sure "Precise Location" is turned on
Android
- Go to Settings > Apps
- Scroll down to Proximity and tap it
- Scroll down to Permission and tap it
- Find and make sure that Location is toggled "On"
*
NoteNOTE: some brand-specific versions of Android settings may vary slightly. -
Updated by Alex Neil, Oct 12, 2022 at 12:53pm
If you are trying to load keys in the mobile app and receive an error that says, "It looks like I don't have permission to use your location or you have location services turned off," here is what to do.
iOS
- Go to Settings App > Privacy & Security > Location Services
- Confirm Location Services is turned on
- On the same screen, scroll down to Proximity and tap it
- Make sure that Allow Location Access is set to either "While Using the App" or "Always"
- Make sure "Precise Location" is turned on
Android
- Go to Settings > Apps
- Scroll down to Proximity and tap it
- Scroll down to Permission and tap it
- Find and make sure that Location is toggled "On"
If all*Note some brand-specific versions ofyour settings are correct, but you still see this error message, try restarting your phoneAndroid may vary slightly.And if all else fails, you can delete and reinstall the app to try and reset your phone's permissions. -
Updated by Josh Hudnall, Oct 12, 2022 at 12:52pm
If you are trying to load keys in the mobile app and receive an error that says, "It looks like I don't have permission to use your location or you have location services turned off," here is what to do.
iOS
- Go to Settings App > Privacy & Security > Location Services
- Confirm Location Services is turned on
- On the same screen, scroll down to Proximity and tap it
- Make sure that Allow Location Access is set to either "While Using the App" or "Always"
- Make sure "Precise Location" is turned on
If all of your settings are correct, but you still see this error message, try restarting your phone. And if all else fails, you can delete and reinstall the app to try and reset your phone's permissions.
-
Updated by Josh Hudnall, Oct 12, 2022 at 12:46pm
If you are trying to load keys in the mobile app and receive an error that says
It looks like I don't have permission to use your location or you have location services turned off., "It looks like I don't have permission to use your location or you have location services turned off," here is what to do.
iOS
- Go to Settings App > Privacy & Security > Location Services
- Confirm Location Services is turned on
- On the same screen, scroll down to Proximity and tap it
- Make sure that Allow Location Access is set to either "While Using the App" or "Always"
- Make sure "Precise Location" is turned on
-
Created by Josh Hudnall, Oct 12, 2022 at 12:46pm