History for "Troubleshooting Location Services"

If you are trying to load keys in the mobile app and receive an error that says, "It looks like I don't have permission to use your location or you have location services turned off," here is what to do.

iOS

1. Go to Settings App > Privacy & Security > Location Services
2. Confirm Location Services is turned on
3. On the same screen, scroll down to Brivo Workplace and tap it
4. Make sure that Allow Location Access is set to either "While Using the App" or "Always"
5. Make sure "Precise Location" is turned on

Android

1. Go to Settings > Apps
2. Scroll down to Brivo Workplace and tap it
3. Scroll down to Permission and tap it
4. Find and make sure that Location is toggled "On"

*NOTE: some brand-specific versions of Android settings may vary slightly.

Additional Steps

If all of your settings are correct, but you still see this error message, try restarting your phone. And if all else fails, you can delete and reinstall the appProximity Mobile App to try and reset your phone's permissions.

If you are trying to load keys in the mobile app and receive an error that says, "It looks like I don't have permission to use your location or you have location services turned off," here is what to do.

iOS

1. Go to Settings App > Privacy & Security > Location Services
2. Confirm Location Services is turned on
3. On the same screen, scroll down to ProximityBrivo Workplace and tap it
4. Make sure that Allow Location Access is set to either "While Using the App" or "Always"
5. Make sure "Precise Location" is turned on

Android

1. Go to Settings > Apps
2. Scroll down to ProximityBrivo Workplace and tap it
3. Scroll down to Permission and tap it
4. Find and make sure that Location is toggled "On"

*NOTE: some brand-specific versions of Android settings may vary slightly.

Additional Steps

If all of your settings are correct, but you still see this error message, try restarting your phone. And if all else fails, you can delete and reinstall the app to try and reset your phone's permissions.

If you are trying to load keys in the mobile app and receive an error that says, "It looks like I don't have permission to use your location or you have location services turned off," here is what to do.

iOS

1. Go to Settings App > Privacy & Security > Location Services
2. Confirm Location Services is turned on
3. On the same screen, scroll down to Proximity and tap it
4. Make sure that Allow Location Access is set to either "While Using the App" or "Always"
5. Make sure "Precise Location" is turned on

Android

1. Go to Settings > Apps
2. Scroll down to Proximity and tap it
3. Scroll down to Permission and tap it
4. Find and make sure that Location is toggled "On"

*NOTE: some brand-specific versions of Android settings may vary slightly.

Additional Steps

If all of your settings are correct, but you still see this error message, try restarting your phone. And if all else fails, you can delete and reinstall the app to try and reset your phone's permissions.

If you are trying to load keys in the mobile app and receive an error that says, "It looks like I don't have permission to use your location or you have location services turned off," here is what to do.

iOS

1. Go to Settings App > Privacy & Security > Location Services
2. Confirm Location Services is turned on
3. On the same screen, scroll down to Proximity and tap it
4. Make sure that Allow Location Access is set to either "While Using the App" or "Always"
5. Make sure "Precise Location" is turned on

Android

1. Go to Settings > Apps
2. Scroll down to Proximity and tap it
3. Scroll down to Permission and tap it
4. Find and make sure that Location is toggled "On"

*NoteNOTE: some brand-specific versions of Android settings may vary slightly.

If you are trying to load keys in the mobile app and receive an error that says, "It looks like I don't have permission to use your location or you have location services turned off," here is what to do.

iOS

1. Go to Settings App > Privacy & Security > Location Services
2. Confirm Location Services is turned on
3. On the same screen, scroll down to Proximity and tap it
4. Make sure that Allow Location Access is set to either "While Using the App" or "Always"
5. Make sure "Precise Location" is turned on

Android

1. Go to Settings > Apps
2. Scroll down to Proximity and tap it
3. Scroll down to Permission and tap it
4. Find and make sure that Location is toggled "On"

If all*Note some brand-specific versions of your settings are correct, but you still see this error message, try restarting your phoneAndroid may vary slightly. And if all else fails, you can delete and reinstall the app to try and reset your phone's permissions.

If you are trying to load keys in the mobile app and receive an error that says, "It looks like I don't have permission to use your location or you have location services turned off," here is what to do.

iOS

1. Go to Settings App > Privacy & Security > Location Services
2. Confirm Location Services is turned on
3. On the same screen, scroll down to Proximity and tap it
4. Make sure that Allow Location Access is set to either "While Using the App" or "Always"
5. Make sure "Precise Location" is turned on

If all of your settings are correct, but you still see this error message, try restarting your phone. And if all else fails, you can delete and reinstall the app to try and reset your phone's permissions.

If you are trying to load keys in the mobile app and receive an error that says

It looks like I don't have permission to use your location or you have location services turned off.

, "It looks like I don't have permission to use your location or you have location services turned off," here is what to do.

iOS

1. Go to Settings App > Privacy & Security > Location Services
2. Confirm Location Services is turned on
3. On the same screen, scroll down to Proximity and tap it
4. Make sure that Allow Location Access is set to either "While Using the App" or "Always"
5. Make sure "Precise Location" is turned on