Doors & Access
5 articles
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Finding Your Latitude & Longitude
In order to prevent members from accessing our doors remotely, you'll need to set the latitude and longitude for each door. ( More info on setting your geofence to prohibit remote access .) These coordinates can end up being different than your space's coordinates. To find the exact coordinates of each door we recommend using Google Maps on a cellular device. Make sure location settings are turned on. Open google maps. Touch and hold a…
https://help.brivoworkplace.com/articles/finding-your-latitude-longitude
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My Member's keys aren't working in their app
Troubleshooting for a Member's Keys not Working in the Brivo Workplace Mobile App: You'll want to make sure that the member has location services turned on and WiFi enabled. You'll want to make sure the member is logged in to the Brivo Workplace Mobile App with the correct account. Many members have multiple accounts within the Brivo Workplace Network, and may use multiple email addresses. You can check their account at your space, and compare that against…
https://help.brivoworkplace.com/articles/help-my-member-s-keys-aren-t-showing-in-their-app
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How to set a perimeter (geofence) on my space so members can access their keys?
Space admins can access keys remotely from anywhere. For the safety of your space, members are limited to their access to a specific radius as defined in your door settings. To manage these settings, navigate to Manage Doors > Manage Settings > hover over the ••• to Edit the door > click on the name of the door you want to edit. First, you will need to set the latitude and longitude for the…
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How can I see who’s accessing my space throughout the day and after hours?
To access your Door Log , navigate to your Dashboard > Scroll down to Door Logs . From here, you can filter the door log by searching by door, member, method, or message. You can also filter by time frame and event type (i.e access granted, or access denied.)
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How do I give door access for reservations?
To grant door access with a reservation , navigate from the dashboard to M anage Reservations > R eservable Resources and select the Reservable Resource that you'd like to add door access to. Scroll down to Doors and select the doors that the member would have access to. Keep in mind that only the person making the reservation will receive door access and they will have a digital key available 15 minutes prior to the…
https://help.brivoworkplace.com/articles/how-do-i-give-door-access-for-reservations